Last updated: January 2025
At Cabel Connection, we stand behind our service quality. We offer a 30-day satisfaction guarantee for new customers. If you're not completely satisfied with your service within the first 30 days, we'll work to make it right or provide a full refund.
Our refund policy applies to:
To request a refund under our satisfaction guarantee:
Approved refunds will be processed within 7-10 business days and credited back to your original payment method. Processing times may vary depending on your financial institution.
Any rented equipment must be returned in good working condition within 30 days of service cancellation. Customers will be responsible for equipment replacement costs if items are not returned or are damaged beyond normal wear and tear.
For services cancelled after the 30-day guarantee period, refunds will be prorated based on unused service time, calculated from the date of cancellation request.
The following items are not eligible for refund:
If you experience extended service interruptions due to issues on our network, you may be eligible for service credits. Credits will be applied automatically to your next bill for qualifying outages.
Customers who cancel service before the end of their contract term may be subject to early termination fees as outlined in their service agreement. However, our 30-day satisfaction guarantee supersedes these fees for new customers.
If you have concerns about a refund decision, you may escalate the matter to our customer service supervisor. We are committed to fair and reasonable resolution of all customer concerns.
For questions about our refund policy or to initiate a refund request, please contact us at +1-844-219-2509. Our customer service team is available 24/7 to assist you.
Cabel Connection reserves the right to modify this refund policy at any time. Changes will be posted on our website and will apply to services purchased after the effective date of the change.